FAQ
Last updated:
A) General
Mostly a base of coconut oil.
We do not have a physical location or property.
We don’t have a physical address; only a mailing address for shipments.
We accept Visa, MasterCard, American Express, Discover, Diners Club, Shop, Apple Pay, PayPal, and Google Pay. At the moment we do not accept ATH Móvil online payments, only in person.
No. At the moment we do not have a phone number or WhatsApp.
B) Soaps
No. Being a saponified soap, you’d need to raise the temperature to about 140 °F (60 °C).
Mostly yes: they’re for face and body, except for the intimate hygiene soap.
Yes, though our focus is more on hydration. Lots of foam often indicates a high surfactant content and can dry the skin. At Pampering by Michelle we prioritize formulas that hydrate and nourish the skin.
Yes. We have soaps for all skin types, including options for sensitive and extra-sensitive skin.
Unfortunately no. We use a coconut oil base and some products contain sweet almond oil and jojoba.
Mostly yes; some specific ones use only essential oils.
No. None of the products contain plant colorants. For color we use mica powder, derived from minerals (the same ingredient used in eyeshadow/makeup).
C) Shampoos & Conditioners
We’ll add questions for this category soon.
D) Candles
We’ll add questions for this category soon.
E) Balms
We’ll add questions for this category soon.
F) Scrubs
We’ll add questions for this category soon.
G) Roll-On
We’ll add questions for this category soon.
H) Eau de Parfum
We’ll add questions for this category soon.
I) Essential Oils
We’ll add questions for this category soon.
J) Security
- Check the URL: https://pamperingbymichelle.com
- Look for the padlock in the browser bar.
- Trust Shopify: transactions are protected by the Shopify platform.
- SSL: all information is encrypted.
- Secure payments: trusted, verified gateways.
- Data protection: we never share your information without consent.
- Shopify standards: we meet e-commerce security standards.
We use PCI DSS-certified processors that encrypt sensitive information. We do not store your full card details.
We apply technical and organizational measures to prevent unauthorized access, loss, or destruction. We use your data to process orders and improve your experience.
Look for the padlock, ensure the URL begins with https://, and confirm you’re on the official address.
Contact us immediately through our official channels. We’ll investigate and take steps to protect your account.
K) Shipping
We use regular mail via USPS®.
Yes. After the order is completed, we send the tracking number to the email used at checkout.
At the moment no; we ship only to Puerto Rico and the U.S.
L) Offers
To receive the discount coupon code, you must be subscribed to our store via email. If you placed an order, you’re already subscribed. Otherwise, we invite you to subscribe here.
